ISO/IEC 20000-1:2005 promotes the acceptance of an integrated process approach to proficiently transport managed services to meet organization and consumer requirements. For an organization to function efficiently it has to recognize and manage numerous linked activities. Co-ordinate integration and application of the service management processes give the ongoing control, greater efficiency and opportunities for persistent progress.
The main parties that may take specific interest in ISO/IEC 20000 are contractors of IT service management services, businesses outsourcing their IT services, businesses managing their own IT services and all contractors wishing to benchmark their current IT service management services.
The execution of ISO/IEC 20000 will assure proactive working practices skilled to deliver high levels of customer service to meet their business necessities. ISO/IEC 20000:2005, which is issued in two parts under the general title, Information technology - Service management, will permit service suppliers to understand how to increase the quality of service delivered to their consumers, both internal and external.
Part 1: ISO 20000-1 Specification proposals needs for IT service management and is applicable to those dependable for initiating, applying or maintaining IT service management in their organization.
Part 2: ISO 20000-2 Code of practice stand for an industry agreement on leadership to auditors and support to service contractors planning service developments or to be audited against ISO/IEC 20000-1:2005.